Man with Van New Addington Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van New Addington provides removal, transportation and related services within the United Kingdom. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions on your own behalf and on behalf of any other person using the service under your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person or company making the booking or on whose behalf the booking is made.
1.2 Company means the operator trading as Man with Van New Addington providing the removal and transportation services.
1.3 Services means any removal, transportation, loading, unloading, packing, unpacking or related services supplied by the Company to the Client.
1.4 Goods means the personal possessions, furniture, equipment and other items that are the subject of the Services.
1.5 Vehicle means any van or other vehicle used by the Company to provide the Services.
1.6 Working Day means any day other than Saturday, Sunday and public holidays in England and Wales.
2. Scope of Services
2.1 The Company offers man and van services for household moves, small office moves, single-item and multi-item collections and deliveries, and other similar removal activities within its service area and across the UK where agreed.
2.2 The exact scope of the Services for each booking, including the number of operatives, size of vehicle, estimated duration and any additional tasks such as packing or dismantling, will be confirmed with the Client prior to the booking being accepted.
2.3 The Company reserves the right to decline any booking where the requested work is unsafe, unlawful, or beyond the reasonable capability of the Vehicle, equipment or staff available.
3. Booking Process
3.1 Bookings may be requested by the Client by providing details of the collection and delivery addresses, access conditions, approximate inventory of Goods, preferred date and time, and any special requirements.
3.2 All bookings are subject to availability and are not confirmed until the Company has expressly accepted the booking and, where required, received any deposit or prepayment specified at the time of quotation.
3.3 The Client is responsible for ensuring that all information provided at the time of booking is accurate and complete. This includes, but is not limited to, narrow roads, parking restrictions, floor levels, lift availability, internal or external stairs, and any unusually heavy or bulky items.
3.4 The Company may amend the quoted price or refuse the booking if it becomes apparent that the information provided by the Client was materially inaccurate or incomplete.
3.5 Any change to the date, time, addresses, or scope of work after a booking has been accepted is subject to the Company’s agreement and may result in additional charges.
4. Quotations and Pricing
4.1 Quotations are usually provided based on time, distance, size of Vehicle and the details of the Goods and access conditions supplied by the Client.
4.2 Unless otherwise stated, quotations are exclusive of congestion charges, tolls, parking charges, ferry charges and any additional costs incurred in the performance of the Services. These costs, where applicable, will be added to the final invoice.
4.3 Quotations are valid for a limited period as specified by the Company. If no period is specified, quotations are valid for 30 days from the date of issue.
4.4 Any work undertaken that exceeds the quoted duration, or that is materially different from the agreed scope, may be charged at the Company’s prevailing hourly rates or an additional agreed fixed fee.
5. Payments
5.1 The Client must pay the charges for the Services in accordance with the payment terms notified at the time of booking.
5.2 The Company may require a deposit or full prepayment to secure a booking. Any such requirement will be communicated before the booking is accepted.
5.3 Unless otherwise agreed, balances are payable on completion of the Services on the day of the move. Payment methods accepted will be advised in advance.
5.4 If payment is not received when due, the Company reserves the right to charge reasonable interest on the overdue amount and to recover any costs of collection. The Company may also refuse to unload Goods or to release them until payment is received in full.
5.5 Where the Client is a business customer with an agreed account facility, invoices must be paid within the period stated on the invoice. Failure to pay on time may result in withdrawal of credit terms and suspension of further Services.
6. Cancellations and Amendments
6.1 The Client may cancel or re-schedule a booking by giving notice to the Company.
6.2 If the Client cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred at the Company’s discretion, subject to any non-recoverable costs already incurred.
6.3 If the Client cancels within 48 hours of the scheduled start time, the Company may retain part or all of the deposit or charge a cancellation fee up to a reasonable percentage of the quoted price to cover lost work and administration costs.
6.4 If the Client cancels on the day of the move, or if the Company is unable to commence work due to the Client’s failure to provide access, payment details or other necessary information, the Company may charge up to 100 percent of the estimated cost.
6.5 Any request to amend the date, time, or significant details of the booking is subject to availability and may be treated as a cancellation and re-booking at the Company’s discretion.
7. Client Responsibilities
7.1 The Client is responsible for:
a ensuring that all Goods are ready for transport at the agreed time, unless packing services have been separately agreed
b packing Goods securely in appropriate containers, protecting fragile items, and closing and sealing boxes
c removing and safely disconnecting any fixtures, fittings and appliances unless this has been specifically agreed as part of the Services
d ensuring that access is available at both collection and delivery addresses, including appropriate parking arrangements for the Vehicle in compliance with local regulations
e obtaining any necessary permissions or permits for parking, building access, or use of lifts or loading bays
f being present or appointing a representative to be present during loading and unloading to give instructions and check items
g checking the Vehicle at the end of the job to ensure that no Goods have been left behind.
7.2 The Client must not request the transport of any illegal items, dangerous goods, live animals, perishable goods, or items prohibited by law or by these Terms and Conditions.
8. Company Responsibilities
8.1 The Company will exercise reasonable skill and care in providing the Services.
8.2 The Company will take reasonable steps to protect Goods from loss or damage while in its care and control, subject to the limitations and exclusions set out in these Terms and Conditions.
8.3 The Company will endeavour to adhere to agreed arrival and completion times, but such times are estimates only and not guaranteed, as they may be affected by traffic, weather, access difficulties or other factors beyond the Company’s control.
9. Loading, Unloading and Access
9.1 The Company will determine how Goods are loaded into and arranged within the Vehicle. The Client must not interfere with the safe loading or securing of Goods.
9.2 If access at the collection or delivery address is restricted or unsuitable, the Company may refuse to complete the job, may require additional assistance or equipment, or may apply additional charges to cover extra time or labour.
9.3 The Company is not responsible for damage to Goods or property caused by the Client requesting that items be moved through narrow spaces, over balconies, or by other means that present an unreasonable risk, where the Company has advised against such methods.
10. Waste and Rubbish Removal
10.1 The Company operates in accordance with UK waste and environmental regulations. The Company does not remove household refuse, builders waste, hazardous waste, or any items that require a waste carrier licence unless specifically agreed and properly regulated.
10.2 The Services are primarily for removal and transport of Goods that the Client intends to keep. If the Client requires the disposal of unwanted items, this must be agreed in advance and may be subject to separate charges and regulatory requirements.
10.3 The Company will not transport or dispose of controlled waste, including but not limited to asbestos, chemicals, paint, gas cylinders, oil, solvents, medical waste, or any other materials classified as hazardous.
10.4 Where the Company agrees to remove items for disposal, the Client confirms that they have the right to dispose of those items and that they do not contain hazardous materials or regulated waste.
11. Liability for Loss or Damage
11.1 The Company’s liability for loss of or damage to Goods while in its care is limited to a reasonable value per item or per job, as notified to the Client or otherwise in accordance with applicable law.
11.2 The Company is not liable for:
a loss or damage arising from the Client’s failure to pack items properly, including fragile or delicate items packed by the Client
b loss or damage to items that were already damaged or fragile, or to items with inherent defects
c loss of or damage to valuables, including cash, jewellery, watches, precious metals, important documents, antiques, artwork, or items of special value, unless the Company has agreed in writing to transport them with declared values
d indirect or consequential loss, including loss of earnings, loss of profits, loss of opportunity, or emotional distress.
11.3 The Company will not be liable for delays or failure to perform the Services where such delay or failure results from events beyond its reasonable control, including but not limited to severe weather, road closures, accidents, breakdowns, traffic congestion, strikes or civil disturbances.
11.4 The Client must notify the Company in writing of any loss or damage to Goods that they believe has occurred during the provision of the Services as soon as reasonably possible and in any event within seven days of the move. The Client must provide reasonable evidence of the loss or damage and cooperate with any investigation.
12. Insurance
12.1 The Company maintains appropriate insurance cover in connection with its business operations as required by law.
12.2 The Client is encouraged to maintain their own contents or removals insurance in respect of the Goods, particularly where high-value or fragile items are concerned, as the Company’s liability is limited as set out in these Terms and Conditions.
13. Excluded Items
13.1 Unless explicitly agreed in writing prior to the booking, the Company will not transport:
a illegal or stolen goods
b firearms, ammunition, explosives or weapons
c hazardous substances, including flammable, corrosive, toxic or radioactive materials
d gas bottles, fuel containers with fuel, or other pressurised containers
e live animals, plants or perishable food
f items that are excessively heavy or bulky and cannot be reasonably lifted and moved by the allocated staff and equipment.
14. Parking, Fines and Charges
14.1 The Client is responsible for arranging suitable parking at the collection and delivery points and for covering any associated parking costs, permits or charges.
14.2 If the Vehicle receives a parking ticket, congestion charge, toll or similar penalty as a direct result of following the Client’s instructions or due to lack of suitable legal parking, the Client may be required to reimburse the Company for those charges.
15. Complaints and Dispute Resolution
15.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed.
15.2 The Company will investigate complaints promptly and will seek to resolve them in a fair and reasonable manner.
15.3 If a dispute cannot be resolved directly between the parties, either party may pursue their rights through the courts of England and Wales, subject to the governing law clause below.
16. Data Protection and Privacy
16.1 The Company will collect and process personal data from the Client for the purposes of administering bookings, providing the Services, handling payments and complying with legal obligations.
16.2 The Company will take reasonable steps to safeguard personal data and will not sell or disclose it to third parties except where necessary to provide the Services or where required by law.
17. Variation of Terms
17.1 The Company may update or amend these Terms and Conditions from time to time. The version applicable to a particular booking will be the version in force at the time the booking is confirmed.
17.2 Any variation to these Terms and Conditions requested by the Client must be agreed in writing by the Company.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
19. Severability
19.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
20. Entire Agreement
20.1 These Terms and Conditions, together with any written quotation or confirmation provided by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, promises or agreements relating to the subject matter.
20.2 The Client acknowledges that they have not relied on any statement, representation or warranty not expressly set out in these Terms and Conditions.
