Man With Van Newaddington Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Newaddington provides moving, transport, loading, unloading, and related removal services. By making a booking, the customer agrees to be bound by these terms. For the purposes of this document, the terms we, us, and our refer to the service provider, and you and your refer to the person, business, or organisation placing the booking. These terms are designed to create a clear understanding of responsibilities, limits, and expectations before any van service is carried out.

The customer is responsible for ensuring that all information provided at the time of booking is accurate and complete. This includes the collection and delivery addresses, access details, the nature and quantity of items, parking restrictions, stairs, lifts, loading conditions, and any special handling requirements. A man and van service may be suitable for furniture, boxes, household contents, office items, and light commercial goods, but suitability always depends on the information supplied and the available vehicle capacity. If the service requirements change after booking, we may revise the price, timing, or scope of the job.

We reserve the right to refuse or suspend a job if the circumstances at the collection or delivery point differ materially from those disclosed during booking, or if carrying out the work would be unsafe, unlawful, or impractical. This includes situations involving excessive item weight, blocked access, hazardous materials, insufficient packaging, or customer behaviour that creates a risk to staff, property, or the vehicle. The customer must ensure that all goods are ready for transport at the agreed time unless a separate packing or waiting arrangement has been agreed in writing.

Booking Process

A booking for Man With Van Newaddington is confirmed only when we have acknowledged the request and, where required, received any deposit or prepayment. Quotations are based on the information provided at the time of enquiry. Unless expressly stated otherwise, a quote is an estimate and may be adjusted if the job description changes or if additional services are requested on the day. The booking process may include a review of item lists, access conditions, travel distance, time requirements, and any specialist handling needs.

It is the customer’s responsibility to provide an accurate inventory and to disclose any items that are fragile, valuable, oversized, unusually heavy, dirty, or difficult to move. This is especially important for a van with driver or man and van hire arrangement where time and vehicle space are allocated based on the details provided. If the customer fails to disclose material information and the service cannot be completed as planned, any waiting time, extra labour, additional mileage, or rearranged work may be chargeable.

We may request photographic evidence, item counts, or clarification before confirming a booking. For larger or more complex removals, we may provide a conditional estimate subject to inspection on arrival. Any estimate is valid for a limited period unless otherwise stated. If the customer accepts a booking verbally, electronically, or by payment, that acceptance forms a binding agreement under these terms.

The customer must ensure that someone authorised to make decisions is available at pickup and delivery if needed. Where access requires keys, codes, building permission, or timed entry, the customer must arrange this in advance. Delays caused by missing authorisation, incomplete access arrangements, or incorrect instructions may result in waiting charges or cancellation fees. If the vehicle cannot be loaded or unloaded within a reasonable time, we may deem the service cancelled by the customer.

Payments and Charges

All charges are based on the agreed quote, revised quote, or applicable rate card. Charges may include labour time, vehicle use, fuel, tolls, congestion charges, parking, ferry or crossing costs, waiting time, stairs, long carries, dismantling or reassembly, packing materials, and disposal fees where applicable. Unless otherwise agreed, all prices are stated in pounds sterling and may be subject to VAT where required by law. A moving van service may be charged on an hourly basis, a fixed-price basis, or a combination of both, depending on the nature of the job.

Payment is due in accordance with the terms stated at booking or on the invoice. We may require a deposit to secure a date or time slot, and that deposit may be non-refundable except where cancellation rights stated below apply. Final payment must be made immediately upon completion of the service unless a credit arrangement has been approved in writing in advance. If payment is not received on time, we may charge interest and reasonable recovery costs to the extent permitted by law.

We accept payment by the methods notified at the time of booking. If a payment is reversed, declined, disputed without valid reason, or charged back after the service has been delivered, the customer remains liable for the outstanding balance and any bank or administration charges incurred. We may suspend future bookings until all sums due have been paid in full. Any discount, offer, or promotional rate is conditional on the customer complying with these terms and paying on time.

Additional charges may apply if the customer changes the scope of work during the job, requests extra stops, adds items, requires more movers, or causes delays beyond the agreed schedule. If items are not ready, or if access is not possible at the agreed time, we may continue charging for the reserved time and any additional labour required. The customer should not assume that extra work will be completed at the original price.

Cancellations, Amendments and Delays

Customers may cancel or amend a booking by giving reasonable notice. Where notice is provided sufficiently in advance, we may offer a transfer to another date subject to availability. However, if a booking is cancelled after planning, vehicle allocation, or staff scheduling has taken place, we may retain part or all of any deposit to cover administrative and lost opportunity costs. A late cancellation may also attract a charge based on the time and resources already committed to the job.

If the customer is not present at the agreed time, or if the move cannot proceed because the premises are inaccessible, unsafe, or not ready, we may wait for a reasonable period or treat the service as cancelled. In such cases, the customer may be charged for wasted travel, waiting time, and any completed portion of the work. We are not responsible for delays caused by traffic, road closures, weather, mechanical breakdown, or events beyond our reasonable control, although we will use reasonable efforts to minimise disruption.

If we need to amend or postpone a booking due to circumstances beyond our control, we will make reasonable efforts to notify the customer as soon as possible and offer an alternative date where practicable. We are not liable for indirect losses arising from a rescheduled appointment, provided that we have acted reasonably and without fault. If the customer wishes to change the service after confirmation, any revised arrangement will depend on availability and may require a new quote.

Liability and Care of Goods

We will take reasonable care when handling goods and property during a man and van removal or transport job. However, liability is limited to losses caused by our negligence, and we are not responsible for damage arising from inherent weakness, inadequate packaging, pre-existing defects, or the customer’s own instructions. Items must be suitably packed, protected, and labelled where necessary. Fragile goods, electronics, glass, artwork, antiques, and high-value items should be declared in advance so that appropriate handling can be assessed.

We are not liable for loss or damage to items that the customer has packed improperly or that are not accessible for inspection before loading. Unless otherwise agreed in writing, it is the customer’s responsibility to dismantle and reassemble furniture that cannot be safely moved in one piece. Any assistance provided with dismantling, lifting, or assembly is undertaken at the customer’s risk unless we have expressly agreed to do so as part of the service. Customers should ensure that items of special value are insured appropriately before the move.

Our liability for direct loss or damage, whether in contract, tort, or otherwise, shall be limited to the lower of the repair or replacement cost of the affected item or the amount recoverable under our relevant insurance cover, subject always to any mandatory legal rights that cannot be excluded. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited. Claims must be notified promptly and in any event within a reasonable time after the event.

We will not be liable for indirect or consequential losses, including loss of profits, loss of business, missed deadlines, loss of enjoyment, or reputational harm. Where an item has been transported in a van moving service and damage is suspected, the customer should allow us a reasonable opportunity to inspect the item and any relevant packaging. Failure to preserve evidence may affect the handling of a claim.

Waste Regulations and Prohibited Items

Where our service includes removal of unwanted items, rubbish, or disposable materials, the customer must comply with all applicable waste laws and regulations. We may only transport, handle, or dispose of waste in accordance with lawful requirements, and we reserve the right to refuse any item that we reasonably believe is unsafe, improperly described, or unlawful to move. A man with van arrangement is not a substitute for a licensed waste carrier where a separate disposal activity is required.

The customer must not present hazardous, contaminated, explosive, toxic, asbestos-containing, medical, chemical, or other regulated substances unless we have expressly agreed in writing and all legal requirements are met. If prohibited or undeclared waste is discovered, we may stop the job immediately and charge for the time already spent, travel, and any resulting disposal or compliance costs. The customer will remain responsible for any fines, penalties, clean-up costs, or enforcement action arising from inaccurate description of waste or unlawful transfer.

Where waste is removed as part of a broader moving or clearance service, ownership and responsibility for the items pass to us only when the transfer is lawful and clearly agreed. The customer warrants that they have the right to dispose of the items and that nothing handed over is stolen, controlled, dangerous, or otherwise restricted. We may require the customer to separate waste from reusable goods to ensure compliance with recycling and disposal rules.

We may decline to transport items that appear to breach road safety, environmental, or transport regulations. This includes leaking containers, loose liquids, poorly secured loads, and materials likely to contaminate the vehicle. If any item causes contamination, damage, or regulatory concern, the customer may be liable for cleaning costs, vehicle downtime, and associated expenses. The customer agrees to indemnify us against losses arising from the customer’s breach of waste or transport law.

Customer Responsibilities

The customer must ensure that goods are prepared for safe movement, that pathways are clear, and that floors, walls, and doorways are protected where necessary. Any parking permissions, permits, or building approvals needed for the job are the customer’s responsibility unless otherwise agreed. If specialist equipment is required, including trolleys, straps, blankets, or protective coverings, we may provide these at extra cost or request that they are supplied in advance.

The customer must not ask staff to carry out illegal, unsafe, or abusive instructions. If any person at the collection or delivery address behaves aggressively, threatens staff, or interferes with the work, we may suspend the service and leave the premises. In such circumstances, all charges incurred remain payable. We may also report unlawful conduct to the relevant authorities where appropriate.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in law, operational practice, or risk management. The version in force at the time of booking will generally apply to the service booked, unless a later version is agreed by both parties. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force.

These terms constitute the entire agreement between the parties in relation to the services described, unless varied in writing. No employee or contractor of Man With Van Newaddington has authority to alter these terms unless authorised in writing by us. The customer acknowledges that any statement not included in these terms will not form part of the agreement unless expressly confirmed in writing.

Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer protection rules provide otherwise. This legal position applies whether the service is booked for domestic removals, office transport, or other man and van services.

The customer confirms that they have read, understood, and accepted these terms before booking. By proceeding with a booking, paying a deposit, or allowing the service to begin, the customer confirms agreement to the terms set out above. These provisions are intended to support a fair, transparent, and professionally managed service for both parties. They should be read carefully alongside any written quotation or booking confirmation provided for the particular job.